When I picked up my conference bag I noticed a couple of things. Pleasingly there was very little in the way of gumf cluttering the bag and deforesting the world. So often when I go to a conference the bag is stuffed with leaflets I’ll never read. I always walk round the vendor displays but if I’m interested in something I’d rather talk to the vendor and if I’m really interested I’ll pick up a leaflet from the vendor.
The second thing I noticed in my bag was a curious little key. What is it for I wondered? The key had a tag attached with a company name and website so I probably had the answer if I’d been near a computer. Day one of the conference I was so busy I didn’t get time to walk round the vendors but I did notice one had an interesting collection of robots. Later that evening my brain finally connected the key with the robots.
Day two I set out to claim my robot. The thing about the vendor’s display and for that matter all the vendors at webstock was that it was about the experience of interacting with them. The opportunities for interaction were many. It wasn’t the traditional displays to observe and pushy salespeople exchanging the opportunity to win something for the details on your business card. In fact the robot stand was remarkably clean and uncluttered. They’d also set up a photobooth with a camera taking four photos in quick succession. You could print them out and agree to them being uploaded onto Flickr. You couldn’t help but leave with a good feeling and a desire to round up a few more friends for another silly photo. How subtle, getting you to bring other potential future clients to meet them. I knew what they were doing, tempting me in, giving me something for free, entertaining me while I was there and then persuading me to spread their message and I’ve linked to them in this post. Still this experience was more satisfying than the times I’ve dropped my business card at some stand only to be pestered for months after the conference. In fact this vendor doesn’t have my email so I feel great about that. They did talk to me and we both realised pretty quickly that where I currently work there’d be little opportunity to use their services so there’s little point to putting lots of effort into maintaining contact with me. The experience though was good enough that I will remember them.